Part of Culture Change Program

Leading Retail Chain

Case Study 360 Degree Feedback Part of Culture Change Program



The leadership team wanted the company to move to a culture of devolving responsibility, encouraging people to take ownership of their problems and resolve them proactively. The company believes this will enable them to make giant leaps in agility and customer satisfaction.


Our 360 Degree Feedback tool was introduced as part of the organization’s training & development plan for its employees.


Significant improvement was noted in managerial performance in response to upward feedback (i.e. a junior employee providing feedback on a senior team member). It was found that performance ratings by peers and direct reports are one of the most important or reliable source of information. The feedback mechanism has become a recurring and important lever in eliciting the desired behavior change.